Refund and Returns Policy

Effective Date: December 31, 2024

At GuideHato.net, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions and process for requesting a return or refund.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Items must be in their original condition, unused, and in the original packaging.
  • Certain items, such as perishable goods, customized products, or gift cards, are non-returnable.

2. Refund Process

  • Once we receive your returned item, we will inspect it to determine eligibility.
  • Approved refunds will be processed within 7-10 business days and credited to your original payment method.
  • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

3. Exchanges

  • Exchanges are only allowed for defective or damaged items. Please contact us within 7 days of receipt to arrange an exchange.

4. Steps for Returning Items

  • Contact us at info@guidehato.net with your order number and reason for the return.
  • We will provide a return authorization and instructions for shipping the item back to us.
  • The customer is responsible for return shipping costs unless otherwise specified.

5. Non-Refundable Situations

  • Items returned after 30 days of delivery.
  • Items that are damaged due to misuse, neglect, or improper handling.
  • Items purchased during final sale promotions.

6. Late or Missing Refunds
If you haven’t received a refund within the stated period:

  • Check your bank account or contact your credit card company.
  • Contact us at info@guidehato.net for further assistance.

7. Modifications and Cancellations
Orders can be modified or canceled within 24 hours of purchase. After this period, the order will be processed as normal.

8. Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Updates will be effective immediately upon posting with a revised Effective Date.

Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:

  • Street: 929 E Court Ave, Jeffersonville, Indiana (IN), 47130
  • Phone: (812) 794-3271
  • Email: info@guidehato.net