Refund and Returns Policy

Last Updated: March 24, 2025

At Guidehato.net, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are happy to assist you with returns or exchanges according to the guidelines set out in this policy.

1. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

  • Time Frame: Returns must be requested within 30 days of receiving the product.
  • Condition of the Product: The item must be in its original, unused, and undamaged condition, including all original packaging, accessories, and manuals. Products must not be assembled or altered in any way.
  • Proof of Purchase: You must provide a receipt or proof of purchase, which can be in the form of an order confirmation email or invoice.

2. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Opened and used items: Once the product has been used or opened, it cannot be returned unless it is defective or damaged.
  • Custom and personalized products: Items that have been customized or tailored to your specifications (such as personalized cameras or accessories) are not eligible for return, unless they are defective.
  • Sale and clearance items: Items purchased as part of a promotion or clearance sale are final sale and cannot be returned.

3. How to Return or Exchange an Item

To return or exchange an item, please follow these steps:

  1. Contact Us: Notify our customer service team by emailing info@guidehato.net or calling (812) 794-3271 within 30 days of receiving your order. Be sure to include your order number and the reason for the return or exchange.

  2. Pack the Item: Carefully pack the item in its original packaging with all accessories, parts, and documentation included. If you no longer have the original packaging, please use a suitable alternative to protect the item during return shipping.

  3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped. We recommend using a trackable shipping service for returns to ensure that your return reaches us safely.

  4. Return Approval: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility requirements. If the item is in the expected condition, we will approve the return.

4. Refund Process

If your return is approved, a refund will be issued to the original payment method used during the purchase. Please note that:

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
  • If you paid via credit card or PayPal, it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Refunds for items purchased with promotional codes or discounts will reflect the discounted amount.

5. Exchanges

If you wish to exchange an item for a different product, please contact our customer service team to check the availability of the desired item. Once your return is processed and approved, we will ship the exchanged product to you. Please note that exchanges are subject to product availability.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will:

  • Arrange for a replacement, or
  • Process a full refund upon approval of the defective return.

We will cover the return shipping costs for damaged or defective items, and we may request pictures or other documentation to verify the condition of the item.

7. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please check with your bank or credit card company, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@guidehato.net for assistance.

8. Final Sale

Items purchased as part of special offers, promotions, or discounts may not be eligible for return, exchange, or refund. These conditions will be clearly stated during the checkout process. Please review product details and policies carefully before completing your purchase.

9. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please don’t hesitate to contact our customer service team:

Thank you for shopping with Guidehato.net. We look forward to helping you find the perfect camera and ensuring that your experience with us is a positive one!