Delivery Policy

Effective Date: December 31, 2024

At GuideHato.net, we are dedicated to ensuring a seamless delivery experience for our customers. This Delivery Policy outlines the terms and conditions regarding shipping, handling, and order delivery. By placing an order through our website, you agree to the terms set forth below.

1. Shipping Methods and Options
We offer a variety of shipping options to accommodate your needs. During checkout, you will have the opportunity to select your preferred shipping method. The available options include standard shipping, expedited shipping, and international shipping where applicable.

  • Standard Shipping: Typically takes 5-7 business days for delivery within the United States.
  • Expedited Shipping: Arrives within 2-3 business days for domestic orders.
  • International Shipping: Delivery times vary depending on the destination country and customs processing.

2. Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of the order.
  • Any applicable shipping fees will be displayed during checkout.

3. Processing Times

  • Orders are typically processed within 1-2 business days.
  • Processing times may vary during holidays or promotional periods.

4. Delivery Times

  • Delivery times depend on the selected shipping method and destination.
  • While we strive to deliver within the estimated timeframes, delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or customs clearance.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can use this tracking number to monitor your order’s status on the carrier’s website.

6. International Deliveries

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Delivery times for international orders may vary significantly depending on the destination and customs processing.

7. Undeliverable Packages

  • If a package is returned to us due to an incorrect address or refusal to accept delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.

8. Lost or Damaged Items

  • If your order is lost or arrives damaged, please contact us immediately at info@guidehato.net.
  • We will work with the shipping carrier to resolve the issue and may offer a replacement or refund as appropriate.

9. Changes to Delivery Policy

  • We reserve the right to modify this Delivery Policy at any time. Updates will be posted with a revised Effective Date.

Contact Us
For questions or concerns about our Delivery Policy, please contact us:

  • Street: 929 E Court Ave, Jeffersonville, Indiana (IN), 47130
  • Phone: (812) 794-3271
  • Email: info@guidehato.net