Delivery Policy

Last Updated: March 24, 2025

At Guidehato.net, we aim to provide a seamless and efficient delivery experience for all of our customers. This Delivery Policy outlines the procedures and guidelines for shipping products purchased through our website. Please read through this policy carefully before making a purchase.

1. Delivery Areas

We currently offer delivery within the United States. For international shipping, please contact our customer service team at info@guidehato.net to inquire about possible arrangements.

2. Shipping Methods and Costs

Shipping costs are determined based on the size, weight, and delivery location of your order. During checkout, you will be able to select your preferred shipping method, and the applicable shipping charges will be displayed. We offer the following options:

  • Standard Shipping: Delivery typically takes 5-10 business days from the date of shipment.
  • Expedited Shipping: Delivery typically takes 2-5 business days from the date of shipment.
  • Free Shipping: Free shipping may be available for certain products or promotional periods. Please check the terms and conditions of any ongoing offers for eligibility.

Shipping fees are calculated at checkout and are based on the weight and dimensions of the items ordered, as well as the shipping destination.

3. Processing and Delivery Times

  1. Order Processing Time: All orders are processed within 1-3 business days after confirmation of payment. Please note that weekends and holidays may affect processing times.

  2. Delivery Time: Delivery times vary depending on the shipping method selected, the product availability, and the destination. You will receive an estimated delivery time during checkout, and we will notify you when your order has shipped. Please keep in mind that shipping times are estimates and can vary due to factors outside of our control, such as weather or third-party carrier delays.

  3. Tracking: Once your order has been dispatched, you will receive an email with tracking information. This allows you to monitor the status of your shipment and track its progress.

4. Shipping Restrictions

  1. Geographic Restrictions: We currently ship only to the United States. If you are located outside the U.S., please contact our customer service team to inquire about possible international shipping options.

  2. Oversized Items: Some products, such as large cameras or specialized equipment, may be subject to additional shipping charges due to their size or weight. You will be notified of these charges during checkout.

  3. Restricted Delivery Locations: We are unable to ship to certain locations, such as P.O. Boxes, APO/FPO addresses, or remote areas. If this applies to your order, we will notify you and offer alternative shipping options.

5. Delivery Issues

We strive to deliver your items promptly and in perfect condition. However, in the event of any delivery issues, please contact our customer service team:

  • Damaged Items: If you receive a damaged or defective product, please notify us within 48 hours of receiving your order. We will arrange for a replacement or refund and cover any return shipping costs.

  • Missing Items: If you receive an incomplete order or if any items are missing from your shipment, please contact us immediately so that we can investigate the issue and provide a resolution.

6. Delivery Confirmation

Upon delivery, you or a designated recipient may be required to sign for the package to confirm receipt. If you are unavailable to receive the package, please arrange for someone else to sign on your behalf. If no one is available to sign, the carrier will attempt to redeliver or leave a notice for you to arrange for another delivery attempt.

7. Returns Due to Delivery Issues

If you wish to return an item due to a shipping issue, such as receiving an incorrect product or a damaged item, please refer to our Refund and Returns Policy for further instructions. Items returned due to delivery issues will be refunded or replaced at no additional cost to you.

8. Contact Us

If you have any questions about shipping or delivery, or if you experience any issues with your order, please contact our customer service team:

9. Changes to This Delivery Policy

Guidehato.net reserves the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page, with the “Last Updated” date reflecting the most recent revisions.

By making a purchase on Guidehato.net, you agree to the terms outlined in this Delivery Policy. Thank you for choosing Guidehato.net!